Welcome to PLAI! This guide will walk you through the critical steps needed to ensure a smooth and successful transition to the PLAI platform. It is designed to give team creators everything they need to successfully launch their clubs on PLAI.

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🗓 Choosing a Launch Date

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Selecting the right go-live date is a critical first step. Consider the timing of your season, training schedules, and member availability. A well-planned launch can make all the difference in ensuring a smooth transition.
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PLAI Recommends:

  • Choose a date at least 2-3 weeks in the future to allow time for communication and preparation.
  • Plan to launch before your season starts. This gives your members a chance to become familiar with the app and allows you time to iron out any issues before the competitive season begins. 
  • Avoid major holidays or periods when your members might be less active.
  • Plan your launch for a day when you have the capacity to support your members as they onboard.\

🚀 Need a hand choosing the perfect go-live date? Schedule a call with one of our club experts for personalized guidance.

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📅 Your Go Live Timeline

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To make your club’s transition to PLAI as smooth as possible, we recommend following this timeline. Use the pre-written emails provided below to guide your members through each stage. Simply copy and paste these templates into your email client or club communication platform.

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One Week Prior to Go Live

📧 Send COMMUNICATION TEMPLATE 1
🫱🏼🫲🏾 Send your completed MEMBER IMPORT FILE to support@plaisport.com via email. We will help to troubleshoot and clean up the data.

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5 Days Prior to Go Live

📧 Send COMMUNICATION TEMPLATE 2

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3 Days Prior to Go Live

📧 Send COMMUNICATION TEMPLATE 3
💰 ACTIVATE PAYMENTS via your PLAI SHOP to streamline fee collection practices.

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1 Day Prior to Go Live

📧 Send COMMUNICATION TEMPLATE 4

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🚀 Go Live Day

📧 Send COMMUNICATION TEMPLATE 5
⬆️ IMPORT your MEMBER IMPORT FILE via the MEMBERS TAB at www.plaisport.com

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2 Days After Go Live

📧 Send COMMUNICATION TEMPLATE 6

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4 Days After Go Live

🖥️ Distribute the PLAI ADMIN EDUCATION VIDEO to all program Coaches & Leaders

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6 Days After Go Live

🖥️ Distribute the PLAI USER EDUCATION VIDEO to all program Parents & Players

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🏗️ Setting Up Your Club

Before you launch, make sure your club is set up correctly in PLAI. This will save you time later and help ensure a smooth experience for your members. Here’s a quick checklist to get you started:

  1. Create Your Teams – Set up all the teams in your club, ensuring you’ve added the correct age groups and categories.
  2. Import Your Members – Use the Bulk Member Import File to quickly add your players, coaches, and admins. Check out our full guide on how to import your members here.
  3. Set Up Your Payment Options – Make sure you have your payment settings configured to collect fees, sell merchandise, and manage financial transactions through the PLAI app. Check out our full guide on how to set up your shop here.
  4. Organise Your Groups and Events – Set up your groups, add events, and link your shop items for a fully integrated experience. See our full guide on setting up your club here.

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👉 Ready to take your club’s engagement to the next level? Schedule a call with one of our experts to get your season off on the front foot.

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📂 Additional Resources

Here are some helpful links to get your club off to a great start:

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🚀 PLAI Recommends

  • Encourage your members to download the app early and get familiar with the features.
  • Use the pre-written emails to keep excitement high and ensure a smooth transition.
  • Make use of the Bulk Member Import tool to streamline the onboarding process.

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Thank you for trusting PLAI as your digital partner. We're excited to support your club's journey to a more connected and efficient future!